Terms & Conditions

Website terms and conditions


Our website terms and conditions are below.  These conditions include our “Privacy and Cookies” policy. To find out how we use information and also keep your information safe please navigate to this section below.


These are the terms and conditions between the user (“you”) and The Housing Forum (“we”, “us”). Please read these terms and conditions carefully as they will govern your use of The Housing Forum website at www.housingforum.org.uk, including any contracts for the supply of products or services you seek to enter into with us through the Site.


The Housing Forum is a company limited by guarantee, incorporated June 1999 (Company Registration No: 3785174) and our registered office is at 6 Floor, 1 Minster Court, Mincing Lane, London EC3R 7AA, United Kingdom.


Acceptance of the terms and conditions


You acknowledge and agree to these Terms and Conditions when you use the Site. If you disagree with any part of the Terms and Conditions, you may not access or use the Site in any way. We do not accept amendments to these Terms and Conditions. You agree to use and continue to use the Site and all services provided through it in a manner consistent with all applicable laws and regulations and in accordance with these Terms and Conditions.


Changes to the terms and conditions


You acknowledge and agree to these Terms and Conditions when you use the Site. If you disagree with any part of the Terms and Conditions, you may not access or use the Site in any way. We do not accept amendments to these Terms and Conditions. You agree to use and continue to use the Site and all services provided through it in a manner consistent with all applicable laws and regulations and in accordance with these Terms and Conditions.


The Housing Forum reserves the right to change or update these Terms and Conditions from time to time without prior notice to users. Any changes will take effect from the day they are first posted on the Site or notified to you, whichever is the sooner. The Terms and Conditions in force at the time of your access the Site will apply to you each time you access it.


Additional Terms and Conditions


Specific event bookings and certain items available for order through the Site may be subject to additional terms and conditions. Those specific terms will be drawn to your attention at the time you are placing the relevant booking or order. Where you are advised that additional terms apply, you will be deemed to have accepted them in full if you continue with your booking or order thereafter. If you have any queries regarding the applicable terms, please contact us before you book a place on any such event or order any product or service.


Access to the Site



We will do our utmost to ensure that availability of the Site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. The Housing Forum will not be liable for any loss or damage (whether direct, indirect or consequential) incurred by you resulting from any such interruption or lack of access to the Site.


Terms of use


Comments may be open on selected pages of the website. Users of the comments are, by participating, agreeing to the following terms of use, which are:


  • not to use inappropriate, threatening, obscene or abusive language
  • not to discriminate, abuse or incite hatred on the basis of gender, sexuality, race, religion, nationality or any other personal characteristic
  • not to advertise goods/services which are for sale
  • not to post private details such as postal addresses
  • not to impersonate another person or falsly claim to represent an organisation or another individual


The Housing Forum reserves the right to edit/delete any postings or users accounts.


The Housing Forum reserves the right to refuse access to the Site, terminate accounts, remove or edit content, or cancel orders at our discretion.





Any personal information you supply to The Housing Forum (“we”/”us”/”our”) when you interact with our organisation will be used in accordance with this Privacy Policy.


We have developed this policy for compliance with General Data Protection Regulation. We want you to feel confident about the privacy and security of your personal data when using our services.


Collection of personal information


In order for you to use our services, request or submit information to us, we may ask you to provide certain information about yourself.


This information may be collected over the phone or online via email, an enquiry form or a survey. We may also collect your personal information face-to-face, at events, meetings or conferences. The information we collect includes, but is not limited to, your name, company name, job title, telephone number and email address.


How do we process personal information?


We may process personal information for our legitimate business interests. ‘Legitimate Interests’ provides the lawful process that we use when conducting and managing our business to provide the best possible services to our members and prospective members.


When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


The personal information we collect about you is not transferred to or stored in countries outside of the UK or European Union except as set out in this section. Our directors and other individuals working for us may in limited circumstances access personal information outside of the UK and European Union if they are on holiday abroad outside of the UK or European Union.


If they do so they will be using our security measures and will be subject to their arrangements with us which are subject to English Law and the same legal protections that would apply to accessing personal data within the UK. In limited circumstances the people to whom we may disclose personal information as mentioned in the section


Who we share your personal information with


We may share personal information with the following parties:


  • Companies that are registered members of The Housing Forum: in relation to joint events or in order to carry out our services or manage our business affairs;
  • Other companies in our supply chain: so that they can contact you about any issues in relation to events or initiatives that we believe to be of direct interest to you. we will not share your personal data for activities where third party interests are overridden by the impact on you;
  • Other service providers and advisors to us: such as companies that support our IT, help us analyse the data we hold, process payments, send communications to our clients, provide us with legal, property or financial advice and generally help us deliver products and services to you or the organisation that you represent or for us to purchase them from you or the organisation you represent;
  • The Government, local authorities, planning authorities or relevant regulators: where we are required to do so by law or to assist with their investigations, for example the Information Commissioner’s Office; and
  • Police, law enforcement agencies and security services: to assist with the investigation and prevention of crime and the protection of national security.


We do not disclose personal information to anyone else except as set out above unless we have your consent or we are legally obliged to do so. We do not sell your data.


Your rights in relation to your personal information


You have the following rights in relation to your personal information:


  • the right to be informed about how your personal information is being used;
  • the right to access the personal information we hold about you;
  • the right to request the correction of inaccurate personal information we hold about you;
  • the right to request the erasure of your personal information in certain limited circumstances;
  • the right to restrict processing of your personal information where certain requirements are met;
  • the right to object to the processing of your personal information;
  • the right to request that we transfer elements of your data either to you or another service provider;
  • the right to object to certain automated decision making processes using your personal information.


Links to other websites


This website contains links to other websites. Where these other websites are not owned by The Housing Forum, we are not responsible for the privacy policy of these websites. We advise you to read the privacy policy of each website you visit that collects personal data.


Use of cookies


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, like and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of this website.


How to contact us


If you have any questions, concerns comments or complaints about this privacy policy and/or our collection or use of your personal information, please contact us at info@housingforum.org.uk or telephone 020 7648 4070.