The discussion covered strategies and methods of building business resilience through the smart application of business technology.
This is particularly relevant to housing businesses who employ thousands of individuals and serve many more customers facing complex challenges and many external pressures.
The starting point is to consider risks from the customer’s perspective. The corporate world is thoroughly regulated with thousands of processes but they are not all important- what is critical to the customer is different from what matters to the business.
If organisations approach risk in the right way, as an enabler and not a blocker, they will become better businesses for the customer. Follow the customer journey and all points where that journey touches the business and you will have a resilience model; as a general rule, around 12 processes matter to the customer.
Risk can surface in unexpected ways but can be managed through a risk framework and an embedded risk culture. Scenario planning and revisiting lessons learnt will help to get organisations to understand how planning can help the individual.
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Date:
Sponsors:
Contributors:
Helen McMillan, Executive Transformation Consultant,
Waterstons
Alistair Mcleod, Director
Waterstons
Guy Burnett, Development Director
Metropolitan Thames Valley
Jane Owen, Senior Strategy & Policy Officer
MHCLG
Andy Bugler, Chief Executive
Bugler Developments
Read the full report for practical insights and analysis.
You can download it below.