Kirsty is a customer service and operations specialist, who leads the strategic direction of Switch2 Energy. She has broad experience of resident engagement in heat network development and delivery and advises developers and heat network suppliers on designing and implementing customer-centric projects, and ‘onboarding’ residents to the concept and practices of community and district heating.
In particular, she is adept at representing the needs of vulnerable residents, who are at risk of fuel poverty, and ensuring the design and development of systems and processes to protect their interests.
Kirsty is responsible for project delivery across the complete heat network value chain and is skilled in harnessing technology and streamlining processes to improve efficiency and reduce costs and debt risk.