Insite Energy is a multi-award-winning metering & billing agent and service provider for heat network operators. For over 10 years, we have provided smart metering, billing, and payment services to heat network operators across the UK, including Managing Agents, Developers, landlords, Housing Associations, and contractors.
Based in London and Peterborough, Insite supports the lifecycle of a heat network, offering supply, installation and commissioning of multi-utility prepayment and credit billing metering solutions in both new-build and retrofit developments. In-life operation includes debt management, tariff setting, network efficiency reviews and heat asset maintenance. We also provide a full ESCo Manager service meaning we can manage, operate, maintain, and administer an entire development’s heating infrastructure on a flexible, transparent, fixed-fee basis.
We’re metering & billing experts and offer a diverse mix of prepayment and credit billing solutions which can be tailored to the needs of each scheme. We work with clients to support with understanding the best solution for all stakeholders across the lifetime of the development, from installation through to ongoing management and system replacement.
Insite has a proven track record of providing excellent customer and client service, with our customer service team boasting the market’s longest call centre opening hours and an ‘Excellent’ Trustpilot rating. Insite currently serve over 30,000 properties spread across more than 220 UK heat networks operated by over 65 Clients.
In 2021 we won two Gold awards at the CXA Service Excellence Awards in the prize categories: ‘Contact Centre – Small’ and ‘Customer Experience for SMEs’. We also won the ‘Heat and Efficiency: Digital Innovation’ category at the Decentralised Energy Awards for KURVE, the UK’s first digital smart metering and pay-as-you-go app for heat networks. KURVE reduces metering costs by around 60% as well as operational savings, while helping to protect against debt risk.
In 2020 we joined forces with SAV Systems to launch our innovative and award-nominated KURVE app to the market, the industry’s first web-based prepayment solution that comes at an affordable cost to both the installer, developer, and consumer.
Why we joined the Housing Forum
The housing sector is facing immense requirements for change in order to meet the demands of the future. We want to assist in that transition by sharing our knowledge and experience and we see this forum as a platform to network in and contribute to discussions around housing with local authorities and leaders in the private sector from across the UK.
