Learning at Lunchtime with Insite Energy: A guide to new heat network regulation

Our lunchtime webinars are focusing on one topic, with three speakers, plus Q & A. A wide range of topics are covered – generated from our members’ interests and offers to share their knowledge with other members.

Overview

Ofgem’s Heat Network Consumer Protection Regulations loom on the horizon for 2025 – it’s now more important than ever to ensure your heat networks are compliant and customer focused. In partnership with The Housing Forum, Insite Energy, a heat network services provider with a focus on exceptional consumer service, is uniquely positioned to guide you through these upcoming changes. Join our expert led panel to gain practical insights on what to expect, how to prepare, and how to align your operations with the upcoming regulations – ensuring not just compliance, but a superior service experience for your customers.

Programme

1230 Introduction

Shelagh Grant, Chief Executive, The Housing Forum

1235 An introduction to Ofgem’s regulations

Eelinn Vanquaethem, Marketing & Content Manager, Insite Energy

Eelinn will provide a detailed overview of Ofgem’s Heat Network Consumer Protection Regulations. Her presentation will cover the key objectives of the regulations, the timeline for understanding of the regulatory framework and the steps they must take to comply.

1245 Pricing and Protection of consumers in vulnerable circumstances

Emily Lister, Sales & Marketing Director at Insite Energy

Emily will present best practice guidance to ensure fair pricing and safeguarding consumers in vulnerable circumstances. She will introduce practical tools and strategies to help building owners comply with the regulations, particularly in relation to transparent billing practices and special protections for vulnerable customers.

1255 Quality of service, supply of heat, and transparency of information

Alex Brobyn, Business Development Associate, Insite Energy

Alex will explore the regulatory requirements surrounding the quality of service, reliability of heat supply and the need for transparency in communication with consumers. His presentation will cover the technical and operations standards that must be met to ensure compliance, focusing on delivering a consistent and high quality service to all customers.

1305 Panel Q & A

1315 Poll and Close