Strategic Customer Focus

Building the Foundations of the Customer Driven Strategy

Published: 18 April 2007 | Author: The Housing Forum

The Housing Forum's Customer Driven Strategy project was set up in late 2005, and led by John Callcutt, in his capacity as Board Member of the Housing Forum.
New Management for New Mixed Communities Working Group Report

Published: 16 April 2008 | Author: The Housing Forum

Report of the Housing Forum's New Management for New Mixed Communities working group.
Customer Needs and Preferences: A Customer Driven Strategy Working Group

Published: 10 May 2006 | Author: Barry Munday, Chairman of PRP Architects and Housing Forum Board Member

This discussion paper outlines the work to date of the Customer Needs and Preferences Group established to inform and service The Housing Forum's major project, the "Customer Driven Strategy for the Housing Sector".
Customer Driven Strategy for Housing Development and Construction

Published: 10 May 2006 | Author: The Housing Forum

The ultimate aim of this work is to increase the quantity, quality and affordability of housing available to customers, thereby dramatically improving their satisfaction with their home, as well as their long term security, and ongoing delight with the estates and neighbourhoods in which they live and work.
National Customer Satisfaction Survey 2003

Published: 1 January 2004 | Author: The Housing Forum

The 2003 National Customer Satisfaction Survey is the third survey conducted among owners of newly built homes; previous surveys were conducted in 2001 and 2000.